Order placing
Once you have placed an order you will shortly receive a confirmation email. The confirmation email is sent by the system automatically after the payment has been processed. If you have not received your confirmation e-mail, please check your Junk/Spam folder
Once your order is shipped, you will receive an email notification with your tracking information. Sometimes a Tracking Number e-mail can get in the Spam Folder. Please check your Spam folder in case you have not received a Tracking Number e-mail within 5 days.
If your order has more than 1 item in it, it is possible that it was split-shipped and one parcel is on the way to you while the other is in the dispatch cycle. The system is waiting for the last parcel from your order to be shipped in order to send you all tracking numbers in one e-mail.
The USPS starts to show any tracking updates only after the parcel physically reaches the first USPS sorting center and is handed to them after the customs clearance(if applicable).
Returns
Yes! Returns are accepted within 30 days after the item is delivered to you. Email us to request a return and Refund. Also refer to our refund policy at the bottom of the site. Email: contact@action-empire.com